Schedule of personal reception of citizens by the heads of PSC Prominvestbank

In accordance with article 22 of the Law of Ukraine "On citizens' appeals", article 42 of the Law of Ukraine "On banks and banking activity", the heads of the bank shall perform a personal reception of citizens according to the following schedule:

Position, surname, name and patronymic

Days and hours of reception

 

Address

Member of the Board, Head of Compliance Control and Financial Monitoring, PJSC Prominvestbank,
Andriy Bohdanovych Dziubatyi

first Monday of the month

from 03:00 pm to 04:00 pm

(By appointment)

Kyiv city

Shevchenko lane, 12

 

 

Personal reception of citizens by the heads of the bank is carried out by appointment only. The preliminary appointment for personal reception is carried out not less than five working days before the day of reception by the Contact center of the bank by phones 0 800-21-51-61 (free calls in Ukraine from fixed-line telephone) and 87-78 (according to relevant tariffs for communication services) from Monday to Friday from 9:00 am to 04:00 pm. During the pre-registration for personal reception the citizen must report the surname, name, patronymic, place of residence, if the citizen is the client of the bank - other information that allows to identify him as a client of the bank, the content of this item, which officials of the bank he had addressed and what decision had been made according to his request. During the personal reception, the citizen must present a document proving his identity. Audio recording, photo and video shooting can be performed during reception only upon authorization of the head of the bank, who conducts the reception. Sincerely, PSC Prominvestbank